tycache not working with renderfarms inspite having tyflow plugin

[nayan]

Can you clarify:

You're trying to export a tyCache (using deadline)?

Or you're trying to read a tyCache for the purposes of rendering?

Before going further to figure out a solution, can you make sure you have no strange characters in your export path? Non-english characters and such. Make sure all characters are A-Z/a-z/0-9.

there are no strange characters except A-Z/a-z/0-9.....
I have already exported to tycache. I am not using deadline.
now when I bundle it with max archive it only collect the mesh.tyc and doesnot collect the remaining sequences,
while uploading to renderfarm I also manually provide all the tycache data with the archive, but somehow even after selecting tyflow plugin in render farm, it doesnot read the file.
I am using fox renderfarm, the support guys are saying we don't support tycache, but support only tyflow, I don't understand what does that mean